Work Order Tracking Software

BlueFolder’s Work Order Tracking Software makes it easy to operate and grow your service organization by maximizing your techs’ efficiency, increasing your billings, and streamlining work order tracking. If you’re using BlueFolder, there’s no need to spend your weekends processing paper work orders, or trying to manage your technicians with spreadsheets.

Track unlimited work orders

using powerful, customizable features.

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Work Orders

Create work orders from the office, in the field, via email, web form, or customer portal. Track work order status and optimize workflows for your service team.

Workflow Automation

Create workflows specific to your unique needs. Create custom work order status values, color-coding, generate automated status changes, and set default status values for specific events.

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Track Assignments

Assign work orders for completion and keep track of completion status. Support for multiple scheduled assignments per work order and assignments to multiple techs at a time.

Scheduling

Keep track of service appointments, customer meetings & equipment maintenance, and push calendar events to Outlook, iCal, or Google Calendar. 

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Billable Labor, Materials & Expenses

Record every service activity whether it’s labor, materials or expenses. Mark activities as billable, non-billable, or contracted. 

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Activity Logs & Audits

Gain greater insight and accountability into ALL of the data you need for each customer, job, or equipment item.

Signature Capture

Record acceptance of completed work by capturing your customer’s signature directly into your work orders, and easily email copies of signed documents directly to customers, all while in the field.

Job Costing

Track profitability for individual work orders and run profitability reports across all service work for a period of time.

Asset Management

Keep track of the assets & equipment you service. Attach before/after photos, user manuals, etc. Run service history reports to identify maintenance trends and trouble spots.

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Team Communication

Keep your whole team (and your customers) up to date on key work order events with email & text message notifications. Your techs and customers can reply to notifications and their replies are added to the work order comment history.

Recurring Jobs

Recurring jobs simplify the tracking of repetitive work and preventive maintenance by automatically creating work orders at specified intervals specified by you.

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Custom Fields

Record, display, search and report on specific data that you need for your business. Custom field types include text, lists, dates, numeric, and yes/no fields.

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Bulk Edit

Modify multiple work orders with a single action. Close work orders, change status, or add comments easily and save hours keeping your data up-to-date.

Flexible Printing

Sometimes you just need a hard copy. Our flexible print capabilities include multiple built-in templates and the ability to purchase custom templates (at additional cost).

Attachments

Attach files and links to work orders. Whether it’s photos, PDFs, manuals, or any other relevant file, you can attach them all to your work orders and keep them secured in one place.

Smart Lists

Build custom smart lists for organizing and tracking your work orders. Smart lists include preset search criteria, filters, list columns and sort order, all accessible with a single click. Lists can also be restricted by user group and/or role.

Improve results at every stage of the work order lifecycle.

Customize Work Orders to Work the Way You Do

Custom Fields

Use BlueFolder’s work order custom fields to help you record, display and report on specific data per work order. Custom field types include text (any type of data), lists (a set of values users must pick), datesnumbers, and yes/no fields (checkboxes used for true/false values).

Recurring Jobs

With BlueFolder’s recurring jobs, you can schedule recurring jobs for your customers or your internal organization, implement preventive maintenance plans for equipment/assets, or simply remember monthly service appointments.

Workflow Automation

BlueFolder’s Work Order Software features are highly customizable, allowing you to create workflows specific to your unique needs. The ability to change work order status colors, generate automated status changes, use default values for assignment completion, and specify how work orders behave based on technician permissions, gives you complete control over how work is managed and completed.

*Limited to specific pricing plans*

Work Order Smart Lists

Smart Lists provide a way to display the work order list in an organized and predictable way. You can create Smart Lists with specific criteria to make it easy to display the exact work orders you want to see. Smart Lists also allow you to choose which columns should appear in the work order list, in what order, and how the list should be sorted by default.

*Limited to specific pricing plans*

Create Work Orders from
Multiple Sources

Work order software should simplify how work orders are created. With BlueFolder, you can easily and quickly create work orders via email, web request, customer portal, and the BlueFolder API.

Create Work Orders from
Phone Calls and Voicemails

You can also integrate with OnCall IQ to manage your on-call scheduling and after-hours call routing. From within OnCall IQ, you can create work orders in BlueFolder from recorded phone calls and voicemails.

OnCall IQ also supports automated creation of work orders, so that every recorded call and voicemail automatically shows up in your BlueFolder work order list without any extra effort on your part.

Ready to see how BlueFolder’s
Work Order Software can help you?

Schedule a live demo or try BlueFolder free for 15 days – no credit card required.