Mobile Field Service Software

BlueFolder’s mobile field service software helps you easily manage and update Work Orders, attach photos, collect customer signatures, and more, all from your tablet or mobile device.
work order software
field service mobile app

Unlock the Potential of Your Service Team

BlueFolder’s mobile field service management software an intuitive, speed-optimized experience for mobile field service teams who need to quickly complete work in the field. 

  • Streamline communications between the customer, office and the field.
  • Access and provide information in real-time.
  • Improve visibility and accountability.
  • Customizable to fit your team’s processes.

Leverage Powerful Mobile Field Service Management Features

Access History

Gain a full view of account history, from customer service communications to equipment maintenance logs, user manuals. All of the pertinent details of an account are at your fingertips while in the field.

Signature Capture

Record acceptance of completed work by digitally capturing your customer’s signature directly into your work orders, and easily email documents with digital signatures directly to customers, all while in the field.

Upload Job Photos and Videos

Recording the before and after state of a job can be important documentation for you and your customers. Attach files from your phone or tablet directly to a specific work order.

field service customer portal mobile app

Change Work Order Status

Technicians can easily and quickly change the status of a work order while in the field, eliminating the need for back-and-forth phone calls and “status check” communications that increase room for error.

Record Billable Activities

The ability to add labor and expenses on-site at the time work is performed rather than adding them later is a critical step towards accuracy and greater customer confidence and satisfaction.

Dispatch and Scheduling Management

Your techs will always know when they’ve been assigned to a job, or when their assignments change with instant email/text notifications and real-time updates to instructions.

REAL Results from Happy Clients

%

Decrease in "status check communications"

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%

Annual revenue increase

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%

Boost in billing first three months

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Dispatch Service Techs to the Field with Everything They Need to Process Work Orders

Your field service technicians and maintenance crews are always on the go. Give them what they need to make their service calls go smoother (and faster – with fewer mistakes).

From their mobile device, they can easily:

  • Manage & update work orders
  • Attach “before & after” photos
  • Capture customer signatures
  • View and complete assignments
  • Record billable activities
  • Access customer service history
  • View equipment maintenance history
  • And much more!

Robust Customization Easily Adapts to Your Business Needs and the Way You Work

BlueFolder’s Field Service Management Software features are highly customizable, allowing you to create workflows specific to your unique needs so you have complete control over how work it is managed and completed.

Work Orders

Create work orders from the office, in the field, via email, web form, or customer portal. Track work order status and optimize workflows for your service team.

Workflow Automation

Create workflows specific to your unique needs. Create custom work order status values, color-coding, generate automated status changes, and set default status values for specific events.

Track Assignments

Assign work orders for completion and keep track of completion status. Support for multiple scheduled assignments per work order and assignments to multiple techs at a time.

Scheduling

Keep track of service appointments, customer meetings & equipment maintenance, and push calendar events to Outlook, iCal, or Google Calendar.

Billable Labor, Materials & Expenses

Record every service activity whether it’s labor, materials or expenses. Mark activities as billable, non-billable, or contracted.

Activity Logs & Audits

Gain greater insight and accountability into ALL of the data you need for each customer, job, or equipment item.

Signature Capture

Record acceptance of completed work by capturing your customer’s signature directly into your work orders, and easily email copies of signed documents directly to customers, all while in the field.

Job Costing

Track profitability for individual work orders and run profitability reports across all service work for a period of time.

Asset Management

Keep track of the assets & equipment you service. Attach before/after photos, user manuals, etc. Run service history reports to identify maintenance trends and trouble spots.

Team Communication

Keep your whole team (and your customers) up to date on key work order events with email & text message notifications. Your techs and customers can reply to notifications and their replies are added to the work order comment history.

Recurring Jobs

Recurring jobs simplify the tracking of repetitive work and preventive maintenance by automatically creating work orders at specified intervals specified by you.

Custom Fields

Record, display, search and report on specific data that you need for your business. Custom field types include text, lists, dates, numeric, and yes/no fields.

Bulk Edit

Modify multiple work orders with a single action. Close work orders, change status, or add comments easily and save hours keeping your data up-to-date.

Flexible Printing

Sometimes you just need a hard copy. Our flexible print capabilities include multiple built-in templates and the ability to purchase custom templates (at additional cost).

Attachments

Attach files and links to work orders. Whether it’s photos, PDFs, manuals, or any other relevant file, you can attach them all to your work orders and keep them secured in one place.

Smart Lists

Build custom smart lists for organizing and tracking your work orders. Smart lists include preset search criteria, filters, list columns and sort order, all accessible with a single click. Lists can also be restricted by user group and/or role.

Built for Commercial, Industrial & Residential Service Organizations

BlueFolder was built for field service teams, by field service professionals. Our core principle is that software should be powerful, yet easy-to-use. In fact, most organizations are able to get up and running in just a few hours.

Use BlueFolder’s mobile field service software to help you record, display and report on data specific to your industry:

Earning the Trust of Field Service Companies since 2005

Examples of how BlueFolder’s service dispatch scheduling software brings value to service teams or organizations:

“BlueFolder has a limitless ability to bend and flex to anybody providing a service. I recommend BlueFolder to partner companies of ours all the time. I haven’t found anything even to this day that does what BlueFolder does in its entirety.

MATT KOWALSKI,
FOUNDER AND PRINCIPAL MEMBER OF INDUSTRIAL5

“We have instant insight into each job, and we can service customers in a more efficient manner — which ultimately means we can spend more time selling and less time chasing down documents and retrieving information.”

JOE SCIARRA,
MARQUIS MEDICAL FOUNDING PARTNER

“I have found your company to be outstanding in service and customer care. So many services promise so many things; BlueFolder actually delivers! Thank You for helping me run my business better!”

JEFF TINGLEY,
SPARKLE SERVICES

Ron McDonnell
“This is definitely an easier system than ones that I have dealt with from the previous companies.”

JUSTIN KOEGLER,
PRESIDENT, TROPIC AIR

Jeramy Harstad

“The Web-based aspect of BlueFolder was key for us. We can get the information from any location and that’s important to us. It limits the needless calls back to the office because sales and service reps can find it on their own.”

MICHAEL MCHUGH,
SENIOR VICE PRESIDENT, HYDROWORX

Jeramy Harstad

“I like it because it’s web-based and not specific to any platform. BlueFolder works on any laptop, mobile device, and browser that we use.”

CRAIG HICKMAN,
VICE PRESIDENT OF SALES, PROBLEU

Ready to See How BlueFolder Can Help You?

Schedule a demo today!