Service Dispatch Software with Scheduling
Getting to the right job or the right piece of equipment at the right time is critical to building trust with your customers and internal stakeholders. BlueFolder’s service dispatch software and robust scheduling functionality for service teams makes it easy.
Unlock the Potential of Your Service Organization with Powerful Scheduling and Dispatch Features
BlueFolder’s service dispatch solution is all about simplifying your business processes so you can focus on growing your business:
- Eliminate inefficiencies and promote speed.
- Streamline communications between the office and the field.
- Strengthen your reputation and service to your customers.
- Improve visibility and accountability.
- Grow revenue and profits.
- Customizable to fit your team’s processes.
Leverage Powerful Service Dispatch Features
Get everyone on the same page with team scheduling capabilities. See your whole team side-by-side. Flexible options allow you to view your schedule in hours, days, weeks, or even months at a time. Easily identify unassigned work and quickly assign it from the same screen.
Your techs will always know when they’ve been assigned to a job, or when their assignments change with instant email/text notifications.
Each BlueFolder user has their own personal calendar with daily, weekly, monthly and other views. Users can also integrate and sync their BlueFolder calendar with personal calendar applications like Outlook, Google Calendar, or iCal.
Set up recurring appointments for events that happen regularly but don’t need a work order. For recurring service work, you can use a recurring job and BlueFolder will auto-create new work orders on a schedule defined by you.
If your service team works from multiple office locations, you can easily identify which techs would be closest to the customer site when choosing a tech.
Getting your techs to the right place at the right time is a lot easier with our built-in Google Maps. An interactive map to the customer location is just a click away. You can also print maps if your techs are still using paper work orders.
See Some Of BlueFolder’s Service Dispatch Software Features in Action:
REAL Results from Happy Clients
Decrease in "status check communications"
Annual revenue increase
Boost in billing first three months
Dispatch Service Techs to the Field with Everything They Need to Process Work Orders
Your field service technicians and maintenance crews are always on the go. Give them what they need to make their service calls go smoother (and faster – with fewer mistakes).
From their mobile device, they can easily:
- Manage & update work orders
- Attach “before & after” photos
- Capture customer signatures
- View and complete assignments
- Record billable activities
- Access customer service history
- View equipment maintenance history
- And much more!
Robust Customization Easily Adapts to Your Business Needs and the Way You Work
BlueFolder’s Service Dispatch Software features are highly customizable, allowing you to create workflows specific to your unique needs so you have complete control over how work is managed and completed.
Create workflows specific to your unique needs. Create custom work order status values, color-coding, generate automated status changes, and set default status values for specific events.
Billable Labor, Materials & Expenses
Activity Logs & Audits
Built for Commercial, Industrial & Residential Service Companies
BlueFolder was built for field service teams, by field service professionals. Our core principle is that software should be powerful, yet easy-to-use. In fact, most organizations are able to get up and running in just a few hours.
Use BlueFolder’s work order custom fields to help you record, display and report on data specific to your industry:
Earning the Trust of Field Service Companies since 2005
Examples of how BlueFolder’s service dispatch scheduling software brings value to service teams or organizations:
“BlueFolder is very cost effective and highly customizable.
Our best experience is how we can offer any type of preventative maintenance cycle to our clients.”
PRONTO GYM SERVICES, INC.
“We’ve used BlueFolder for three years, have 30 techs, and love it.
Creating work orders is super fast and easily searchable afterward. Customer service reps are fast and friendly.”
NORTHWEST ELECTRIC SOLAR
“I have found your company to be outstanding in service and customer care. So many services promise so many things; BlueFolder actually delivers! Thank You for helping me run my business better!”
PRESIDENT, TROPIC AIR
“The Web-based aspect of BlueFolder was key for us. We can get the information from any location and that’s important to us. It limits the needless calls back to the office because sales and service reps can find it on their own.”
SENIOR VICE PRESIDENT, HYDROWORX
“I like it because it’s web-based and not specific to any platform. BlueFolder works on any laptop, mobile device, and browser that we use.”
VICE PRESIDENT OF SALES, PROBLEU
Ready to See How BlueFolder Can Help You?
Start your free trial or schedule a demo today!