Free, Friendly Support Offered with All Accounts
BlueFolder offers free online support, and support via email or phone. Our goal is to make your experience with BlueFolder easy and efficient.
ONLINE DOCS
General Questions
What kinds of businesses can use BlueFolder?
Yes. We’ve made it a priority to support commonly used printed document formats with BlueFolder. If your employees are carrying clipboards and don’t use computers, you can still benefit from BlueFolder in the office. Just print out each employee’s daily schedule and a familiar-looking service request form and off they go, doing work as usual.
My service team uses paper work orders and they hate using computers. Can I still use BlueFolder?
Yes. We’ve made it a priority to support commonly used printed document formats with BlueFolder. If your employees are carrying clipboards and don’t use computers, you can still benefit from BlueFolder in the office. Just print out each employee’s daily schedule and a familiar-looking service request form and off they go, doing work as usual.
Can customers create work orders via BlueFolder?
Yes. BlueFolder provides your company with a customer portal where your customers can submit requests for service. These requests are logged into your BlueFolder account, ready for import into your list of active work orders. You can even tell BlueFolder to send you an email every time a customer submits a request.
How do my customers check the status of service requests?
Our Customer Portal allows you to setup a personalized web page that your customers can use to request new service and check the status of requests they’ve already made. This is a critical tool for keeping your customers happy, and it gives your business a key competitive advantage!
Security
Will my data be kept private and safe?
Yes. All communication with our servers is encrypted in transit, and your account data is encrypted at the database level. Our servers are hosted with Microsoft Azure, one of the world’s largest cloud hosting providers. Additionally, BlueFolder offers robust access-control features that allow you to control the data your employees can see and edit in your account.
Will BlueFolder ever use my data?
No. Your data belongs to you, and you alone. We will never allow anyone else to ever view or have access to your information under any circumstances, guaranteed. Our data center partners are industry leaders who have taken measures to ensure the highest level of security for your information.
Do you offer SSL encrypted access to my account?
Yes, BlueFolder employs SSL encryption on all accounts by default and we do not allow non-encrypted access mechanisms.
Reliability
How reliable is BlueFolder?
BlueFolder maintains a high level of uptime 365 days a year. Scheduled maintenance and update periods that affect uptime are pre-announced to our users. Our cloud offering is hosted with Microsoft Azure, which includes the most comprehensive compliance coverage of any cloud service provider, and is trusted by 95% of Fortune 500 companies.
Is my data backed up?
Yes. All of the data in your BlueFolder account is backed-up every few hours, and multiple backup copies are retained in order to facilitate quick restoration in the unlikely event of a system failure.
How scalable are BlueFolder's applications?
BlueFolder’s applications have the capacity to scale to an enterprise of any size. The architecture behind BlueFolder was designed from the ground up to support thousands of users and companies. Our applications are based on Microsoft .NET, run on Microsoft operating systems and SQL Server databases, and are housed at a Tier 1 data center.
Purchasing BlueFolder
How much does BlueFolder cost?
BlueFolder is priced per-month, and offers multiple price plans that are are structured to meet the needs of service teams of all sizes, from small companies with only a few users to large scale enterprise organizations with hundreds of users.
Can I download my data if I decide to cancel my BlueFolder account?
Yes. You can export your account data directly from within BlueFolder at any time.
Getting Started
How long does it take to implement BlueFolder?
You can be up and running the same day you sign up. Since BlueFolder makes it easy to import key data yourself, you don’t have to wait and pay for expensive conversion services.
How much training do we need?
BlueFolder has been designed with an intuitive interface that most users can pick up in a few hours with no formal training.
Can we transfer data from Outlook, QuickBooks®, and others?
Yes. BlueFolder can import customers, contacts, and materials, expenses, and labor items. There is a simple import process that is preconfigured to work easily with Outlook and QuickBooks®. The system can also easily import data from many other sources that can export data in either CSV or tab-delimited files.
Can I customize BlueFolder for my business?
BlueFolder’s customization capability brings a competitive advantage to your business that includes custom field additions, custom values, custom names, and a customized website for your customers to request service online.
How does BlueFolder handle access when I am on the road?
BlueFolder can notify you and your team via email or text-message when certain events happen in your account. And because BlueFolder is a web application, you can log in from any device with web access.
What if I need special assistance converting important data?
While our import tools allow you to load the most common types of data into BlueFolder yourself, we offer services to assist in special conversions of data if needed. Please contact sales at sales@bluefolder.com to get a quote for a special conversion if that is required. Most conversion projects are quick and inexpensive.